With Alerts from BankORION powered by Visa, you can receive near real-time updates on your Visa® card activity. So you can act quickly to help reduce fraud and monitor your account, wherever you are.
At BankORION, our goal is to protect your accounts from fraudulent activity. We monitor debit card and ATM transactions for fraudulent activity through eNFACT, a fraud detection program. Fraudulent activity may include a sudden change in location, a sudden string of costly purchases, or a pattern of new fraud trends. eNFACT learns your normal spending patterns over time and any transaction that meets the criteria set up to create a fraud case will automatically trigger a call or text from eNFACT.
If we suspect fraudulent debit card use, eNFACT will be calling or texting you to validate your transactions.
eNFACT May Call You:
If fraud use is suspected, you may be called to validate your transactions. Your participation in responding to the call is critical to prevent future risk and avoid restrictions we may place on your card.
eNFACT May Text You:
All card holders with a valid mobile phone number in our system are automatically enrolled in this program. If fraud use is suspected, you may get a text to validate your transactions from this number: 37268. Your participation in responding to the text is critical to prevent future risk and avoid restrictions we may place on your card.
Here's How You Can Protect Yourself:
Unless absolutely required for a legitimate business purpose, you should never offer your:
Online, Think Before you Click:
To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone numbers (home, work and cell) and address at all times. BankORION will never ask for account information, numbers or passwords via email. If you are asked for this information, do not reply to the email and instead contact BankORION immediately. To contact eNFACT Security about debit card issues, please call toll-free 877-253-8964 24 hours a day. During regular business hours, please call the Fraud Department at BankORION at 309.526.8011.
FAQs - Fraud
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