All BankORION branch lobbies are open for regular hours: Monday-Friday, 8:30 AM - 4:00 PM, Saturday, 8:30 AM - 12:00 PM. Our Drive-Ups are open: Monday-Thursday, 7:30 AM - 5:30 PM, Friday, 7:30 AM - 6:00 PM, Saturday, 7:30 AM - 12:00 PM.

How do I get a refund for something I purchased?

The merchant can process the return like any other return. Some merchants may need to "see" the physical card. You would follow the same steps you used when making the purchase.

If you need to make a return for a purchase made with Apple Pay you can receive refunds to your account. The key difference is that you may be asked to provide to the cashier the last four digits of your Device Account Number instead of the last few digits of your Card number. To find the last four digits of your Device Account Number for your Card, visit the "Wallet & Apple Pay" section of your device "Settings" or on the back of your Card in the Wallet app.

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