• Fraud
  • What is Fraud?
  • When should I reset my passcode? How do I reset my passcode?
  • How do you prevent fraud?
  • How do you prevent fraud on a mobile device?
  • Will BankORION call or text you if you have suspected fraud?
  • My card has been lost or stolen. What do I do now?
  • What is an Account Takeover (ATO)?
  • What is Phishing?
  • What is Vishing and Smishing?
  • What is Malicious Software?
• Zelle® Questions
  • What Is Zelle®?
  • Who can I send money to with Zelle®?
  • How do I enroll in and use Zelle®?
  • Someone sent me money with Zelle®, how do I receive it?
  • What types of payments can I make with Zelle®?
  • How do I get started?
  • What if I want to send money to someone whose financial institution doesn't offer Zelle®?
  • How does Zelle® work?
  • Can I use Zelle® internationally?
  • Can I cancel a payment?
  • How long does it take to receive money with Zelle®?
  • Will the person I send money to be notified?
  • Is my information secure?
  • I am unsure about using Zelle® to pay someone I do not know. What should I do?
  • What protections do I have when I use Zelle®?
  • What do I do if my recipient never received my payment from Zelle®?
  • How do I cancel a payment through Zelle®?
  • What if I get an error message when I try to enroll an email address or US mobile number?
• Online Banking - Tips and Best Practices
  • What are best practices for online banking, mobile banking and Zelle®?
• Mobile Banking
  • What is mobile banking?
  • What services does BankORION Mobile Banking include?
  • Do I need Internet access on my mobile device?
  • What is mobile check deposit?
• Mobile Deposit
  • What items can be mobile deposited?
  • What items cannot be deposited?
  • What is Mobile Check Deposit?
  • What accounts can deposits be made to using BankORION Mobile Deposit?
  • Is there a fee for BankORION mobile deposit?
  • Can I make deposits to a loan account to make a payment?
  • How do I deposit a check using Mobile Deposit?
  • Do mobile deposited checks need to be signed?
  • When does a mobile deposit post and funds become available?
  • How can I be sure the deposit image is accepted?
  • Can I deposit more than one check at a time?
  • Where do I find my deposit history?
  • Can a deposit be cancelled once it’s submitted through BankORION mobile deposit?
  • What do I do if a check failed to deposit?
  • How long will my check image be available through view deposit history?
• Mobile Wallet - Apple Pay, Google Pay, Samsung Pay
  • What is Mobile Wallet?
  • Is a Mobile Wallet secure?
  • What Mobile Wallet capabilities are accessible to BankORION customers?
  • Where can you use a Mobile Wallet type payment?
  • Can I put multiple Cards on my device?
  • Can I put my card on multiple devices?
  • How do I add my card to my device?
  • My device is lost or stolen and I want to delete my Card. What should I do?
  • Once I add my Card, how can I suspend the ability to make payments or remove Card from my device?
  • What is a Security Code on Apple Pay?
  • How do I get a refund for something I purchased?
  • I’m having a problem with my device’s software or hardware. What should I do?
  • Can you set push notifications when you have Mobile Wallet transactions?
  • I’m getting notifications for my Card in Apple Pay on my device. What are these notifications and how can I turn them off/on?
  • How do you update your card information, addresses, and contact information in Apple Pay?
  • If I receive a replacement Card, do I need to update my Card information with Mobile Wallet?
  • What phones are eligible?
  • How do you pay with your Mobile Wallet at the merchant?
• Online Banking
  • How do I enroll for Online Banking?
  • How do I open an account online?
• General Banking Questions
  • What is the routing number for BankORION?
  • How do I order checks?
• Health Savings Accounts
  • What is a Health Savings Account?
  • How much is deductible from my taxes?
  • If I die, what happens to my HSA?
  • What is the deadline for opening an HSA?
  • Why Choose a BankORION HSA?
• Chip Cards
  • What is a Chip Card or EMV?
  • How does a Chip Card work?
  • What is the Debit Card Limit?
  • What is the benefit of a Chip Card?
  • When can I set up a PIN on my new Chip Card?
  • What number do I call to set up my PIN?
  • Do I still need to activate my chip card at the ATM?
  • What is the new ATM deposit cutoff time?