Mobile Banking FAQ

Q: What is mobile banking?

A: Mobile banking allows you to view account information, transfer money and pay bills from certain supported mobile devices.

Q: What services does BankORION Mobile Banking include?

A: The following services are provided with BankORION Mobile Banking:

  • Account balances
  • Account summaries
  • Account transaction history
  • Bill Pay
  • Check bank locations and hours
  • Transfers
  • View check images & statements

Q: Do I need Internet access on my mobile device?

A: Yes, you must have Internet access on your cell phone to use all the features of this service. If you do not have Internet access please contact your service provider for details on specific fees and charges.

Q: How do I access BankORION Mobile Banking?

A: To access BankORION Mobile Banking, you must have access to BankORION's Online Banking Service and a handheld device with an Internet connection. Simply enter the BankORION Mobile Banking URL, bankorion.mobi, into the browser of your web-enabled device and login with your Online Banking ID and password.

Q: Is there a fee to use BankORION Mobile Banking?

A: BankORION Mobile Banking is provided at no cost to our customers. Data charges by your mobile phone provider may apply, and are the responsibility of the mobile phone owner.*

Q: Is BankORION Mobile Banking secure?

A: Your personal information is protected by 128-bit encryption as it travels to your mobile device to prevent unauthorized access. We use multi-factor authentication technology to verify your identity, providing an extra layer of security for your peace of mind. We do not transmit account number information and none of your financial information is stored on your mobile device.

Q: What happens if I lose my cell phone?

A: If you lose your mobile device, you must notify BankORION at (877) 526-8011 to suspend service.

Q: Why does my mobile banking screen look different than my friend's screen even though we both bank at BankORION?

A: Each mobile device model and service provider offers a variety of web browser applications, and bankorion.mobi is capable of adjusting to most types of phones that offer web access. However, different mobile devices may display a variety of font sizes, colors and buttons.

 

* Although mobile banking is provided by BankORION free of charge, you may be charged access rates depending on your mobile carrier. Web access is needed to use mobile banking. Check with your service provider for details on specific fees and charges.